What Is Salesforce Community Cloud: Features and Benefits

It allows you to leverage your CRM data connection with your community or a third-party system directly. Likewise, the management can use it to improve communication with its channel partners and other external parties. It is the key to supporting and maintaining sales, teams, and administrative leadership to grow. Also, this is something that the employees, customers, and managers equally crave, for getting a real, human interaction.

Community cloud

In addition, private cloud CSPs are more likely to customize the cloud to meet a company’s needs. Community Cloud employs Salesforce’s Chatter social CRMplatform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management and provides channels for customers to find information and communicate with other customers. Like all other cloud deployment models, the community cloud has certain cons. Because it’s not accessible to the general public, a community cloud offers greater security and privacy than a public cloud. That is, the next-generation data analytics is being expected to be achieved through extended clouds, which is a hybrid version of conventional and edge clouds.

Key Components of Community Cloud Architecture

The systems of one organization may have to adhere to the rules and regulations of other organizations involved in the community as well. Therefore, organizations must make sure they do not share restricted data. Cloud possesses redundant infrastructure to make sure data is available whenever and wherever you need it.

There are many reasons why Community Cloud can be beneficial to your business. If you want to drive more sales, deliver high-quality service, and manage key operations and relationships via a single platform, this Salesforce solution will be a great pick. Since all the data is gathered within a single platform, your employees can access any information they need and exchange this data easily across all departments. It helps to improve communication inside the team, thus, increase its productivity. This platform allows your partners and clients to get the information they need without additional effort from your employees.

Salesforce Community Cloud is an online platform that builds branded web portals for responsive consumer, employee, and partner engagement. It is primarily a framework for businesses to quickly create branded portals that can be optimized and customized for mobile. Salesforce is one of the most popular customer relationship management solutions in the world that brings customers and companies together. The stronger your business relationships are, the better results you get. Let your customers get a better experience when reaching out to your company. This way you’ll be able to increase your brand awareness and credibility, as well as make sure your clients are satisfied with your services and products.

Community cloud

Even in a self-managed solution, the work is divided among the participating organizations. Government entities in the U.S. that share similar requirements related to security levels, audit, and privacy can use Community Cloud. As it is community-based, users are confident enough to invest in the platform for their projects. The cloud providers help in the mitigation of community cloud challenges.

Benefits of Community Clouds

There are many variations how the community cloud could be set up, who can govern it and which subscription model to use. In contrary to the general-purpose cloud platform, community cloud gives much greater flexibility when it comes to industry-specific regulation compliance. The fact that all consumers are sharing similar concerns and are bound by the similar law regulations makes it easier to create a common industry-specific governance model. Additionally, community cloud providers are much more willing to bend and adjust to the requirements that might be difficult to fulfill in a public cloud scenario. In a sense, the solution is more of a community cloud than a public cloud.

Community cloud

It has left sectors such as education and healthcare scrambling to move completely online, which they were not ready for. This accelerated cloud adoption, with Gartner predicting that worldwide public cloud adoption will increase by 18% in 2021. The Salesforce community cloud can be seen as an interactive extension of your business because of its user-friendly environment. In the new reality of hybrid and remote workforces, shared services organizations smooth work processes, increase collaboration, … On the other hand, private cloud gives you full control over the environment and keeps your data close to you, preferably under your nose—or at least within the borders of your country. Public cloud is relatively cheap, while a private cloud might get pricey.

Private Cloud

Legal and political restrictions in the public sector can limit the adoption of public cloud offerings. Moreover, governmental processes involve several institutions and agencies and are aimed at providing https://globalcloudteam.com/ strategic solutions at local, national, and international administrative levels. They involve business-to-administration, citizen-to-administration, and possibly business-to-business processes.

Community cloud

Organizations should evaluate how tenants manage issues when selecting a community cloud. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. For any organization to maintain the already built cloud application, they need to have a team of IT professionals focused and dedicated for cloud maintenance activities. The first-time implementation costs way higher than any other normal application. It lets the users to communicate and collaborate with other users/ team members that are operating under one cloud.

French insurer teams with IBM Services to develop fraud detection solution

For data protection, identity management, compliance, access control rules, and other security capabilities. If these assumptions are true, then public cloud is the least secure, while private cloud is the most secure. The lowest stack or system infrastructure, Cloud Resources, consists of hundreds to thousands of nodes to form a datacentre. IaaS is formed from the underlying system infrastructure and core middleware. In user-level middleware, cloud service is offered as a development platform, referred to PaaS, and CSU develops applications to run on the core middleware infrastructure. The top stack represents user applications, or referred to SaaS, that deliver cloud applications to CSU.

Because of the growing demand, several cloud service providers now offer solutions based on the community cloud model. The financial, public, healthcare, research, and education sectors stand to benefit the most from this deployment model. Community Clouds are open systems, and they remove the dependency organizations have on cloud service providers. Organizations can achieve many benefits while avoiding the disadvantages of both public and private clouds. A community cloud is defined as a cloud infrastructure in which multiple organizations share resources and services based on common operational and regulatory requirements. This article introduces you to community cloud, its examples and components, and shares some best practices for 2021.

  • By utilizing Salesforce Communities, businesses get access to various tools that can help them to enhance how they engage with vendors and manage supply chain management.
  • If you want to drive more sales, deliver high-quality service, and manage key operations and relationships via a single platform, this Salesforce solution will be a great pick.
  • A community cloud is a cloud infrastructure in which multiple organizations share resources and services based on common requirements.
  • A community cloud would enable storage and accessibility of data from multiple sources while adhering to HIPAA.
  • Every single term of ownership must be discussed, agreed upon, and written down as part of the SLAs.

Community Cloud is used for sharing information amongst other users in the common cloud. Deploy on SCE to generate up to 10x more inferences per dollar from BERT and other AI models. Save up to 80% on orchestration services from big-box providers, plus discounts on recurring plans. With this Community Cloud, businesses can develop a good engagement with their customers and employees.

This shift introduces a symbiotic relationship between broadening and shrinking the use of cloud among clients. With the reduction of organizations using different clouds, resources are used more efficiently, thus leading to a smaller carbon footprint. Making sensitive data subject to strict regulations on who has access to Sharing sensitive data unique to a particular organization would bring harm to all the members involved. Ensures compatibility among each of its users, allowing them to modify properties according to their individual use cases. They also enable companies to interact with their remote employees and support the use of different devices, be it a smartphone or a tablet.

The community cloud is provisioned for use by a group of consumers from different organisations who shares same concerns (e.g., application, security, policy, and efficiency demands). If built from scratch, member organizations must decide on a management model, the least of which can just be web services that serve up current information. When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. We also get your email address to automatically create an account for you in our website. Due to the easy access to articles and FAQs, customers get solutions with ease. Community cloud makes it convenient for a business to track the agent who is most active as well as endorses them based on their skill and expertise.

It’s a great example of a “glocal” approach where the providers with global experience cooperate with in-country partners to deliver services tailored to the needs of a local market. From a technical standpoint, community cloud is a multitenant platform that is accessible only for a specific subset of customers. A good example is the U.S.-based dedicated IBM SoftLayer cloud for federal agencies. In short, only governmental entities sharing common characteristics like security, auditability and privacy concerns/requirements can use this platform. Such an approach gives much more confidence in the platform, which cloud consumers will use to deploy their sensitive workloads.

Google recently announced the development of security and app management tools for the Defense Innovation Unit, Pentagon. It aims to eliminate the challenges that the defense department faces and run a multi-cloud environment in a community cloud deployment model. IBM’s SoftLayer cloud for federal agencies works with local partners to define, deploy, and run industry-specific community clouds. There are two fundamentally different types of clouds, public and private. However, cloud computing is continually evolving and cloud-service providers may offer hybrid clouds that combine features of both the public and private models. Community clouds are a recent variant of hybrid clouds that are built to serve the specific needs of different business communities.

Techopedia Explains Community Cloud

Since these industries involve different providers, vendors, and organizations, a community cloud can provide the right type of infrastructure to create an open and fair market. Building a community cloud involves more focus on business processes and cooperation than technical considerations. A community cloud can be a powerful tool for businesses with the same objectives and requirements. When deciding on infrastructure migration to the cloud, private and public clouds are not the only options; community clouds can also fit the bill.

Disadvantages of Community Cloud

The type of cloud may vary in accordance with the needs of the organization. The financial services industry has some of the most stringent security and compliance requirements. At the same time, cloud-based systems are crucial for fast customer service and offering services in remote locations. Community clouds are well-suited for financial institutions dealing with sensitive customer data and monetary transactions. Unlike the public cloud, a community cloud does not provide virtually endless scalability. A community cloud may lag in performance because resources such as storage and bandwidth are limited and shared between several users.

Prior to joining phoenixNAP, he was Chief Editor of several websites striving to advocate for emerging technologies. He is dedicated to simplifying complex notions and providing meaningful insight into datacenter and cloud technology. There is no guarantee as to whether this model of Cloud Computing will be as popular as Public Cloud. The beauty of the Community Cloud model is that it can cater to the needs of a specific group of users.

Being based on a collective that provides resources and services, the infrastructure turns out to be more scalable because the system can grow simply by expanding its user base. Community cloud provides an infrastructure to share cloud resources and capabilities among several organizations. The security concerns regarding Community Clouds are not unique to them but apply to any other type of Public Cloud as well. As such, it is safe to say that Community Cloud solutions offer a unique opportunity to organizations that wish to work on joint projects. Conflicts related to convenience and control do not arise in a Community Cloud. Democracy is a crucial factor the Community Cloud offers as all tenants share and own the infrastructure and make decisions collaboratively.

These business requirements are derived from the industry regulations along with the need for shared data and services. Community cloud computing refers to a shared cloud computing service environment that is targeted to a limited set of organizations or employees . The organizing principle for the community will vary, but the members of the community generally share similar security, privacy, performance and compliance requirements. Community members may wish to invoke a mechanism that is often run by themselves to review those seeking entry into the community. Once the fully functional working product is created from the development platform, it is delivered to the individual cloud units.

3.4 Community clouds

They are multi-tenant platforms that enable different organizations to work on a shared platform. Different departments working under the same organization utilize these clouds. Since implementing the cloud deployment models could be complex, the community cloud prepares a handbook that covers the mission statement, services, and resources ownership.

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